Multi-Location Mobile Auto Glass Repair and Replacement
This deal review focuses on a multi-location mobile auto glass repair and replacement company servicing individual drivers, car dealerships, rental car agencies, and commercial fleet operators. The company operates across a tri-county region, using a fleet of fully equipped service vans that dispatch to customer sites for windshield replacement, chip repair, ADAS (Advanced Driver Assistance Systems) recalibration, and side/rear glass installation.
The business has grown steadily for over 17 years and now generates $5.2 million in annual revenue with $974,000 in adjusted EBITDA. Its mobile-first model allows it to avoid the overhead of retail shop leases while maximizing customer convenience and technician productivity. Roughly 85% of revenue comes from insurance claims or B2B relationships with fleet and dealership partners, while the rest is direct-to-consumer via website bookings and call-ins.
The business is well-suited for SBA 7(a) financing due to its cash flow, asset-light operations, and predictable daily volume. Opportunities post-close include consolidating technician routes, upselling value-added services (wiper blades, tint, mirror replacement), and potentially franchising the brand in adjacent territories.
Proposed SBA 7(a) Deal Structure
With its profitability and insurable customer base, the deal can be structured as follows:
Purchase Price: $3.85 million (3.95x EBITDA)
SBA Loan: $2.887 million (75%)
Buyer Equity Injection: $385,000 (10%)
Seller Financing (Subordinated): $577,500 (15%), amortized over 6 years with 12-month interest-only
Protections and incentives:
20% clawback on seller note if fleet partner revenue drops by more than 15% in 120 days
Seller earns a bonus if buyer closes five new fleet contracts within first year post-close
Optional consulting agreement for seller to assist with ADAS service line and dealership growth strategy
Revenue and Customer Breakdown
Client segments:
Insurance claims (GEICO, State Farm, Progressive): 40%
Fleet operators (Amazon contractors, plumbing/electrical firms): 25%
Auto dealerships (used car lots and rental car agencies): 20%
Retail direct-to-consumer (website bookings, referrals): 15%
Revenue composition:
Windshield replacement: $3.2M
Chip repair: $720K
ADAS recalibration (camera/sensor alignment): $580K
Door and rear glass: $390K
Miscellaneous (mirror replacement, headlight polish): $310K
Service pricing is insurance-contracted for most work. Retail clients are charged market rates. Dealer and fleet clients receive volume discounts.
No single client exceeds 6% of revenue. Largest 25 clients account for ~58% of total sales.
Fleet and Operations Infrastructure
The business operates a fleet of 14 branded vans, each outfitted with:
UV-cured resin injection kits
Power vacuum tools
OE-grade auto glass stock and sealants
Tablets for claims processing
ADAS recalibration tools (3 vehicles equipped)
Each van services 5–8 jobs per day depending on geography. Technicians are assigned by zone and scheduled via a centralized dispatch team using route optimization software (currently using Housecall Pro).
Fleet FMV: ~$420,000
Vehicles are fully owned and rotated every 5–7 years.
Buyers should:
Implement tighter fuel usage tracking
Introduce GPS-linked productivity metrics
Evaluate replacing older vans with leased hybrids or electrics
Staffing Model
The company employs:
12 field technicians (W-2)
2 dispatch coordinators
2 customer service reps
1 quality control manager
1 general manager (oversees scheduling, training, vendor accounts)
All techs are certified for AGSC compliance and receive 4 weeks of paid training plus quarterly ride-alongs for quality monitoring.
Techs are paid base + bonus for volume, quality, and customer satisfaction.
Retention is strong, with less than 10% turnover annually.
Post-close plan:
Techs to receive retention bonuses at 6 and 12 months
QC manager to be transitioned into ops director with incentive tied to review scores
Launch referral program for recruiting new techs
Sales and Marketing System
Marketing channels:
Google Ads and LSA (local service ads)
Insurance partner portals
Direct outreach to dealerships and fleet managers
4.8+ average Google rating across 3 counties
$8,000/month average marketing spend produces:
300+ inbound calls/web bookings
~65% insurance work
~25% fleet/dealer referrals
~10% walk-in or personal referrals
Post-close growth opportunities:
Add dedicated B2B sales rep to focus on car rental companies and dealerships
Expand ADAS recalibration partnerships with high-end vehicle owners
Launch membership package for fleet clients with fixed monthly rate + priority dispatch
Pilot e-commerce site for DIY chip repair kits with upsell for full replacement
Facility and Admin
Operations are run out of a 4,200 sq ft leased flex industrial unit:
2 repair bays for ADAS calibration and in-shop installs
Admin offices
Inventory storage
Lease: $4,800/month NNN with 2 years remaining and 5-year renewal option.
Inventory is stocked weekly from major suppliers and tracked with barcode software. Buyers should consider just-in-time ordering model to reduce holding costs.
CapEx needs:
Replace 3 aging vans: $135K
Add new recalibration station (OEM-approved): $30K
CRM/scheduling platform upgrade: $10K–$15K
Financial Overview
Trailing 12-month financials:
Revenue: $5.2M
COGS (labor, parts, supplies): $2.71M
Gross Profit: $2.49M
SG&A: $1.516M
Adjusted EBITDA: $974K (18.7%)
Strong margin business, with chip repair and ADAS calibrations producing highest margins (45–50%).
AR is steady, with insurance payers remitting within 15–25 days and fleet accounts on 30-day terms. No significant write-offs in past 24 months.
Compliance and Legal
Fully AGSC certified
All techs have updated safety credentials and insurance clearance
Insurance billing codes (NAGS) verified quarterly
Indemnity coverage for worksite incidents and calibration errors
Insurance:
$2M GL
$1M auto
$1M workers comp
$1M E&O (for recalibration liability)
No active claims, labor disputes, or OSHA citations.
Working Capital Needs
Payroll float: $100K
Inventory restocking: $30K–$40K
CRM/marketing boost: $15K
Seller consulting: $25K
Van upgrades and ADAS equipment: $165K (can be leased)
Ideal Buyer Profiles
Home service roll-up firms (e.g., garage door, HVAC, window repair)
Entrepreneurs with experience in dispatch-based logistics
Auto aftermarket services (e.g., detailing, tinting, bodywork) expanding into glass
Franchise developers interested in mobile-first field service businesses
Post-Close Execution Plan
Retain all techs and conduct one-on-one meetings with key fleet clients
Launch new ADAS training and pricing model across service area
Segment dispatch by territory to maximize van utilization and upsell ability
Create a re-engagement campaign for 1,000+ past retail customers
Explore franchising model with protected territories and fleet expansion roadmap
Conclusion
This mobile auto glass repair and replacement company represents a rare opportunity to acquire a high-volume, route-based service business with recession-resistant demand and established insurance and fleet contracts. With SBA 7(a) financing, operational simplicity, and seller support for technical service continuity, a buyer can immediately benefit from strong cash flow, while scaling through route densification, upsells, and regional or franchised expansion. For buyers seeking a defensible mobile service brand with reliable customer acquisition and low capex needs, this deal is highly actionable.
